RiverRidge helps to Improve Online Services for Vehicle Operators

    Waste management company, RiverRidge, has helped the Transport Regulation Unit and the Driver and Vehicle Standards Agency (DVSA) user test a new procedure for renewing operator licences.

    RiverRidge was part of small UK wide group of 50 operators and the only one from Northern Ireland. The emphasis on efficiency is greatly welcomed by RiverRidge’s Group Transport Manager, Stephen Thompson.

    Stephen Thompson, Group Transport Manager of RiverRidge

    “RiverRidge was delighted to assist the DVSA as a test user. The new system is one RiverRidge will greatly depend on, so it was brilliant to have an input on its usability, features and functionality. The end result is fantastic, the system is extremely easy to use and it is a more convenient process, unlike previously when operator licences could have taken weeks to obtain.”

    RiverRidge is Northern Ireland’s largest and most diversified independent waste management company, handling over 350,000 tonnes of waste per year. With a comprehensive range of collection options available, RiverRidge offers an award winning and reliable waste transfer service across 95% of Northern Ireland’s postcodes.

    Stephen continues: “We employ 140 drivers and drivers’ assistants, who operate across four key depots to coordinate a fleet of 120 vehicles and offer customers the highest standard of service. The new digital vehicle operators licencing system will significantly enhance our day to day operations by saving valuable time.”

    Steve Fox DVSA, commented: “User needs have been central in developing the new system, and we had asked operators, trade associations and our staff what they thought. RiverRidge’s participation has allowed us to obtain more feedback and improve the prototype before it is rolled out.”